Proudly New Zealand owned and operated.

0800 400 454 sales@riversidehort.co.nz

FAQ's

FAQ's

Frequently asked questions about our services, plants and plants guards.

Frequently asked questions.

Find the answer to your question below by expanding the selectable boxes.

Can you ecosource seed for my project?

Yes, considering the project is large enough to justify ecosourcing then we can collect seed from the area you will be planting them back into and grow them for the following season/s. We have a batch tracking system the tracks every seed batch, from collection to the orders. We put GPS and photo evidence of the mother plants when tracking our ecosourced seed. You can read more about ecosourcing in our Articles. 

Do you do the planting and maintance too?

Riverside is primarily a plant producer, so we do not have planting or maintance teams. However in large contracts we often project manage install planting and mainatance using sub-contractors to complete the physical work.

Are you open to the public?

Yes, we are open from 8am until 5pm every day of the week. You are welcome to come and checkout our retail area at 75 Boys Road, Rangiora

The plant I want isn’t online, any chance you can source it for me?

If the plants you are wanting are not on our website, please feel free to email (sales@riversidehort.co.nz) or call us (0800 400 454) and we will double check if we have them in stock or if we can get them in for you.

Do you stock gardening tools?

No sorry, we only stock plants and Earth to Earth products which include biodegradable plantguards which you can check out on our online shop.

Shipping

We aim for next-day dispatch on all smaller orders and 2-3 days to deliver nationwide (allow an extra 48hours for rural delivery).

If your order is oversized, we will be in touch with freight options. If freight can’t be sent directly to your site of planting, we can get the shipment delivered to a freight depot for your collection.

There is a minimum freight charge of $20 on all orders. Freight is automatically calculated at the checkout online; dependent on where the item is being delivered to and how bulky the order is.

If you have any queries, please get in touch.

Seasonality

There are many variables that can affect plants e.g. how fast and how well they grow. This means all varieties and grades are not available all year round. We do note seasonal variations on some of our plants:

Spring: new growth, plant seeds, and cuttings
Summer: potting up
Autumn-Winter: best time for most install plantings

Returns and damages

Riverside is committed to supplying and delivering plants that fully satisfy our customers. We strive to ensure we pack your plants in such a way that they do not get damaged in transit. However, occasionally damage can unfortunately occur. If you are unhappy with the plant/s that you have received, please notify us within 10 days of delivery and let us know what the issue is with the item/s. If it is a viable reason, then we will be happy to offer a replacement or refund (you choose) and we will have that processed within 5 working days. If a replacement is unavailable (i.e. out of stock), then we will process a full refund for the unsatisfactory product. The refund will include the cost of the plant/s and any associated freight charges for that part of the shipment.

We do not accept returns in the following situations:

  • If the plant/s is damaged after delivery
  • If the customer changes their mind
  • If Riverside is not notified within 10 working days of delivery

I’ve received the incorrect item, what do I do?

Please get in touch with us via email or phone asap and we will help sort it out. In this situation, we would generally arrange for a return of the incorrect plants at our end and get the correct ones sent out.

Email: admin@riversidehort.co.nz

Phone: 0800 400 454

I received the right plants, but was over / under supplied. What next?

Firstly, get in touch with us via email or phone so we can help you out. We will decide whether it is worth getting the over-supplied plants back and arrange return shipping accordingly. If you were under-supplied, we will have the balance sent out to you.

Email: admin@riversidehort.co.nz

Phone: 0800 400 454

Help! I’ve got a billing issue, what do I do?

Don’t panic! Get in touch with us to explain the issue and we’ll work with you to get it solved.

Email:admin@riversidehort.co.nz

Phone: 0800 400 454